1. Is it safe to mail jewelry?
Yes, we ship our jewelry by trusted carriers such as HKpost FedEx and USPS. All our shipments are fully insured by panjew.com
2. Is shipping free?
All orders ￡39 or higher receive free standard shipping to WORLDWIDE. Express delivery need pay delivery fee ￡12
3. Do you ship internationally?
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please visit Customer Service for more information.
4. What are my shipping options?
We ship our jewelry by trusted carriers like HKpost FedEx and USPS, depending on the destination. Please visit Customer Service for more information.
5. How long does it take to get my order?
All in-stock items generally take 3-15 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
6. How do I track my order once it has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email, or check the My Account section on the website.
7. Am I liable for my jewelry order while it is being shipped?
You are not liable for your jewelry order while it is being shipped. All our shipments are fully insured by panjew.com
8. Do you ship to APO?
We do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
9. If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped a incorrect item or the item has a defect. Returns are accepted up to 30 days from the ship date.