90 Days Return & Refund Policy

Our Panjew.com offers a 90-day money back guarantee on all products. If you would like to return or exchange an item, please contact us with e-mail firstly to obtain a return address and instructions for returning. We are sorry that shipping charges are not refundable.

For Returns

If you want to return your items, please notify us by email firstly stating the reason and the order number for the return within 15 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original jewellery package. All packages should be sent via a traceable method, such as Royal Mail signed for service. We are not responsible for packages lost in transit. The refund will be reimbursed to your credit card account within 10 working days after receiving the returns. Please pay attention to that the original shipping charges are non-refundable and a 15% restocking fee will be deducted from the refund amount. So please contact us with all your questions and concerns before placing your order.

For Exchanges

Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges are not subject to a restocking fee. Items must be returned within 15 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.

Canceling Your Order

If you have placed an order of pandora bracelets and would like to cancel it later, please email us as soon as possible. Our friendly customer service will do all that we can to stop the order from being processed or shipped. But there is no guarantee that we will be able to stop it in time. If it is stopped in time before delivery, a 5% service fee will be deducted from the refund amount. If your order has been dispatched, we will have no way to cancel it. You can return the parcel received for a refund. Once we receive the item back (shipping charges must be paid by customer), we'll arrange a refund (original shipping charges are non-refundable) in 10 working days.

panjew.com reserves the right to make any amendments to this plan at any time. Notification of any alterations will be printed on this webpage. If you have any inquiries concerning cancellations or any of our other policies you should make contact with us.